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Robinsons Wimbledon Win a Wii & EA Grand Slam Tennis Game

Q: How do I enter this promotion?

A: You can enter the promotion by SMS or online.

To enter via SMS (UK Only): Text the word Robinsons plus the last 4 digits of the barcode found on the back label of promotional packs of Robinson Fruit Squash bottles to 62948.

To enter on-line: Visit www.robinsonsdrinks.com/wimbledon and enter the last 4 digits of the barcode found on the back label of promotional packs of Robinson Fruit Squash bottles.

Q: What's the offer? What do I get?

A: A chance to win a Nintendo Wii™ Console and EA SPORTS Grand Slam® Tennis game.

Q: What is a Nintendo Wii & EA SPORTS Grand Slam Tennis game?

A: The Nintendo Wii is a home video game console released by Nintendo. A distinguishing feature of the console is its wireless controller, the Wii Remote, which can be used as a handheld pointing device and detects movement in three dimensions.

EA SPORTS Grand Slam Tennis is a tennis video game, developed by EA. Features for the Wii version include online play, Wii MotionPlus functionality, pick up and play, a Grand Slam career mode, and all four Grand Slam locations, including Wimbledon.

Q: Which products are taking part in this promotion?

A: The promotion runs across all Robinsons Fruit Squash variants.

Q: Why do I have to provide the last 4 digits of the barcode?

This step is necessary in validating your claim and helps detect invalid or fraudulent entries.

Q: Do I have to purchase a bottle of Robinsons Squash to enter the promotion?

A: No, you can enter without product purchase or cost, and with the same chance of winning, by sending your name, address and telephone number to: Robinsons Wimbledon Wii draw, 6&7 Princes Court, Wapping Lane, Wapping, London, E1W 2DA. We will enter a code on your behalf into a randomly selected draw as soon as is reasonably practical. Winners only will be notified by phone within 3 days.

Q: When does the promotion start?

A: The promotion starts 11am on the 06/05/2010.

Q: When does the promotion end?

A: The promotion closes at 4pm on the 01/07/2010.

Q: Must I be 16 to enter this promotion?

A: Yes

Q: Who is eligible to participate?

A: Promotion is open to residents of the UK, ROI, Channel Islands, and the Isle of Man (CI, IOM, & ROI online entry only) 16 years old and over only, excluding employees and their immediate families of Britvic Soft Drinks Ltd, their agents and anyone else professionally associated with the promotion.

Q: Is this promotion available nationwide?

A: Yes

Q: How will I know if I have won or not?

A: Once you have entered you will receive a confirmation message from whichever entry route you chose to enter through. For example if you enter online you will receive an e-mail detailing the outcome of your entry. No purchase necessary postal entries will only get a response if they are a winner.

Q: When will I receive the Prize?

A: You should allow 28 days from the date your delivery address details have been confirmed.

Q: Where can I find a full list of terms and conditions?

A: Online at www.robinsonsdrinks.com/wimbledon

Q: Can I exchange the Nintendo Wii and Grand Slam Tennis game for something else or cash?

A: No, unfortunately the prize cannot be exchanged.

Q: What will happen with my customer details after the promotion and shipping is complete?

A: If you have opted in at the time of entry your details will be kept on file for marketing purposes. Winner's names will be used for publicity purposes only. If you have not opted in your details will be kept on file but not used for any marketing purposes.

Q: Will I receive further promotional information from Robinsons after the promotion?

A: The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. Claimants should direct any request to access, update or correct information to the Promoter. All claims become the property of the Promoter. The claimant will be provided with an 'opt-out' at time of registration as per privacy policy.

Q: Who will have access to my information from the promotion?

A: The promoter & relevant agencies associated with the promotion.

Q: Is there a number/email I can call to get more information about the promotion?

If you have a query relating to the promotion please call our Customer Care Line number on

0800 032 1767. This helpline is open from 9am until 5.30pm (Monday - Friday) from 6th May 2010 - 1st July 2010.

Q: Who are the independent supervision?

A: The draws will be independently supervised by a company called Mirada.

Q: Faulty Software complaints/ returns

A: If you think you have a software fault you will need to verify the fault with Nintendo Customer care first before they can send in for a replacement. You can call Nintendo Customer Care on +44 (0)870 6060247

Please note that any faulty software complaints or returns must take place within 1 month of receiving your prize.

(Calls are charged at the National Rate)

Once it is established that the device is faulty the winner can send the device to the Freepost Address: Robinsons Wimbledon Promotion, Freepost WA 1530, Warrington, WA4 6BR, along with the winners name & address details and a brief description of the fault.

Upon receipt of the faulty item Robinsons will re-despatch another console/game.

Online Specific FAQ'S:

Q: I can't get on to the Robinsons Wimbledon website?

A: Please double check the website address you have entered is correct and that you have entered it into the correct area in your browser - the promotional website is www.robinsonsdrinks.com/wimbledon

If you continue to have problems then you can call the Customer Care Line on 0800 032 1767

Q: I can't find my barcode - where is it?

A: You will find the barcode on the back label of the promotional Robinsons packs. You only need to enter the last 4 digits of your barcode in the space provided on the website.

Q: How do I enter my code?

A: Go online to www.robinsonsdrinks.com/wimbledon and follow the prompts to get to the Promotional Entry page.

Q: The back label is damaged and I can't read the code to enter it online.

A: If the back label is damaged to the point that you can't read the barcode on the back label please contact the Customer Care team on 0800 032 1767 for further information on how to enter.

Q: I can't enter my code as the site states the promotion has closed.

A: You can only submit the last four digits of your barcode found on your promotional bottle of Robinsons online at www.robinsonsdrinks.com/wimbledon between 11am on 06.05.10 and 4pm on 01.07.10 inclusive. Codes cannot be entered after this point.

Q: The website says my code is invalid.

A: Check that you have entered the last 4 digits of your barcode correctly. If you are still unable to enter the last 4 digits please call the Customer Care Line on 0800 032 1767 for assistance.

Q: Will I know straight away if I have won?

A: Every valid entry will receive online notification stating whether or not the entry was at a winning moment.

Q: I don't have a valid email address.

A: You need to have a valid email address in order to enter. Register at any email account provider in order to obtain a valid email address to enter.

Q: Is there a limit to the number of times I can win?

A: No, winners will be drawn at random from all correct entries. Only 1 entry per person per day.

Text Specific FAQ's:

Q: Do consumers need to put a space between the keyword and 4 digits of barcode?

A: No, we will accept either with spaces or not.

Q: Is the keyword case sensitive?

A: No, we accept both.

Q: I keep getting an invalid response?

A: Make sure you text the keyword plus the 4 digits from the barcode.

Q: Will I be told if I have won or lost?

A: Yes, everyone receives a result text.

Q: If I enter after the last draw of the day will I be entered into the next draw?

A: Yes - you will be entered into the first draw of the next day.

Q: How much does this cost?

A: It costs one standard rate message plus 25p for each valid entry. All invalid entries are not charged.